Return & Refund Policy

Effective Date: July 1, 2026

At ShopTziona, we are committed to providing quality products and an enjoyable shopping experience. Please review our return and refund policy before placing your order.

Return Policy

At ShopTziona, we want you to be happy with your purchase. If you are not completely satisfied, we offer free returns on eligible, unused items within 7 days of receiving your order.

Eligible Returns

To qualify for a return:

  • Items must be unused and unworn.
  • Items must be in their original condition.
  • All original packaging, tags, and accessories must be included.
  • Returns must be requested within 7 days of delivery.
  • Proof of purchase or order confirmation is required.

Free return shipping is provided for eligible returns.

Returns requested after the 7-day return period may not be accepted.

Non-Returnable & Final Sale Items

For hygiene and safety reasons, the following items are final sale and cannot be returned or refunded:

Jewelry

  • All jewelry items.

Forever® Products

  • Lotions
  • Scrubs
  • Shampoos
  • Aloe vera gels
  • Tooth gel
  • Other Forever® personal-care products

Other Hygiene & Personal-Care Products

  • Any opened or used beauty products
  • Self-care products
  • Feminine-care products
  • Hygiene products

Damaged, Defective, or Incorrect Items

If your order arrives damaged or defective, or you receive the wrong item, please contact us promptly.

We will review the issue and be happy to assist you with the appropriate resolution.

How to Request a Return

To request a return, please contact us:

Email: info@shoptziona.com
Phone: 1-866-4TZIONA

Please contact us within 7 days of receiving your order and include:

  • Your order number
  • The item(s) you wish to return
  • A brief explanation of the reason for the return, if applicable

Once your return is received and approved, your refund will be issued to your original payment method.

Refunds

Once an eligible returned item has been received and approved, the refund will be processed to the original payment method.

Please note that refunds are subject to the requirements of this Return & Refund Policy.

Policy Changes & Return Approval

ShopTziona reserves the right to refuse returns that do not meet the requirements of this policy.

We may update this policy from time to time. Any changes will be posted on this page with the updated effective date.